Century Heritage Federal Credit Union in 700 Regis Avenue

Customer Reviews about Century Heritage Federal Credit Union:

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  Unfortunately I have had to deal with CHFCU for many years. I made the mistake of getting my 15 year home mortgage with them and a second small mortgage that I had to get at the same time to keeps my points down. Recently a bought a new car and the loan came over from Century Heritage. I reluctantly acceptable but I will never do so again. My point is that I have had many years experience with this credit union. Make your life simple and avoid them if you can. There is not enough staff to answer phones are deal with customers. The hours are poor. The online site is very bad. You cannot make a payment on line. They still use old fashion coupons that need to be mailed in. After you sign the loan, good luck getting customer service. You may like the small feel at first but I assure you that you will not like the lack of service you get. Go to the bigger bank.
  By Shawn Balaschak, May 19, 2017
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  been a member 15 years or so. the loan process was 2 weeks long the first time. recently had problems with double charging on my debit card. went there first time mikela was very helpful and problem was resolved . I hope that's how you spell her name. it happened a week later I went to the olympia branch. what a mistake. I talked to teller about concerns basically she gave me a printout and said deal with it did not explain much. so I called west mifflin branch and luckily i got mikela again. she remember my problem and was very helpful. again. she did research and got answers un like other branch. looking to switch banks bUT I haven't since I got good customer service in west mifflin branch.
  By will James, December 11, 2016
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  I have not had good experiences with this credit union. Let me just say my 81 year old disabled mother and I joined this credit union a couple of years ago when refinancing a home mortage. In the beginning they were helpful . But once we obtained the loan with a stipulation of direct deposit for certain interest rate the helpful turned into shrugged shoulders and appollogies of " I'm sorry we can't help you". This credit union forces an eighty-one year old disabled woman in poor health to have to come physically into their location to withdraw money. They will not allow her to make a phone call and send me her son to pick it up. This differs from in the beginning when we first joined and every other financial institution we belong to. They are well aware of our situation. Knowing the difficulty in finding a ride(we don't own a car) and getting her into someone's car is almost unbearable. We have asked them to just allow a phone call and they won't.Obviously when they know they got u they aren't afraid to squeeze.If u are considering doing business with them please remember someday your situations may change and if they are not will to help this elderly upright citizen what makes you think they will help u.
  By Tony Montana, October 08, 2016

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About Century Heritage Federal Credit Union in Pittsburgh